Return Eligibility
Customers may request a return within 7 days of
receiving the order.
To be eligible for a return, items must:
* Be unused, unworn, and in original condition.
* Include all original packaging, tags, accessories,
and protective materials.
* Show no signs of wear, damage, alteration, or
odor.
* Be accompanied by proof of purchase.
Returns that do not meet these conditions may be
rejected.
Non-Returnable Items
The following items are not eligible for return or
exchange:
* Customized or personalized products.
* Special-order items.
* Clearance, sale, or promotional items.
* Products damaged due to misuse, improper
handling, or normal wear and tear.
* Items returned without prior authorization.
Return Authorization Required
Before returning any item, customers must
contact our customer service team to obtain
return authorization.
Unauthorized returns may be refused and returned
to the sender at the customer’s expense.
Return Shipping Costs
Unless the item received is defective or incorrect,
customers are responsible for all return shipping
costs, customs duties, taxes, and related fees.
Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping
service, as we are not responsible for lost return
shipments.
Inspection & Approval
All returned items will undergo inspection
upon arrival.
We reserve the right to refuse any return that does
not comply with our return policy.
Refund Processing
Once the return has been received and approved,
refunds will be issued to the original payment
method within 5-10 business days.
Depending on the payment provider, additional
processing time may apply.
Damaged or Incorrect Items
If you receive a damaged, defective,
or incorrect item,please contact us
within 48 hours of delivery and provide clear
photos of the product and packaging.
After verification, we will determine the
appropriate solution, which may include
replacement, store credit, partial refund,
or full refund at our discretion.
Order Cancellation
Orders may be canceled within 12 hours after
payment.
Once an order has entered processing, production,
packaging, or shipment preparation, cancellation
requests may not be accepted.
Refused Deliveries
If a customer refuses delivery or fails to cooperate
with customs clearance, resulting in the package
being returned, abandoned, or destroyed,
all shipping costs, return fees, customs charges,
and handling fees will be deducted from any
eligible refund.
Customized & Made-to-Order Items
Due to the exclusive nature of our customized
and made-to-order products, all customized,
special-order, and made-to-order items are
considered final sale. Therefore, these items are
not eligible for cancellation, return, exchange, or
refund once production has commenced.
Color Accuracy Notice
We make every effort to display product colors as
accurately as possible. However, variations may
occur due to individual monitor settings,
photographic lighting, and other viewing conditions.
Minor color differences between the product images
and the actual item are considered normal and shall
not be regarded as defects, quality issues,
or grounds for return, exchange, or refund.
Size Disclaimer
All product dimensions are manually measured,
and a tolerance of 1–3 cm is considered acceptable
and within industry standards.
Minor measurement discrepancies are not regarded
as defects or quality issues and are not valid
grounds for return, exchange, or refund.
Policy Updates
We reserve the right to modify this Return & Refund
Policy at any time without prior notice