1. Order & Processing

Q: When will my order be shipped?

A: Orders are typically processed 

within 1–3 business days. For made-to-order

or customized items, additional production

time may be required.

Q: Can I modify my order after placing it?

A: Once an order has been confirmed, 

modifications may not be guaranteed. 

Please contact our support team as soon as 

possible for assistance.

2. Shipping & Delivery

Q: How long does delivery take?

A: International delivery typically takes

7–20 business days depending on the 

destination and customs clearance process.

Q: Why is my tracking status not updating?

A: Tracking updates may pause during 

international transit or customs processing. 

This is normal and does not indicate an issue.

Q: What if my parcel is delayed or lost?

A: If your order exceeds the estimated 

delivery time, please contact us. We will 

assist with investigation, reshipment, 

or refund where applicable.

3. Product Information

Q: Will the product look exactly like the images?

A: Slight variations in color or texture 

may occur due to lighting, display settings, 

and material characteristics. 

These are considered normal.

Q: Are size variations normal?

A: All measurements are manually taken

and may have a tolerance of 1–3 cm, 

which is within industry standards.

Q: Can I return or exchange my item?

A: Returns or exchanges are accepted for 

eligible items in original condition. 

Customized products may not be eligible 

unless there is a quality issue.

4. Custom & Wholesale

Q: Do you offer customization services?

A: Yes, selected items can be customized. 

Please contact us with your requirements 

for detailed confirmation.

Q: Do you accept wholesale orders?

A: We support bulk and wholesale orders. 

Pricing will vary depending on quantity 

and customization requirements.

5. Payment

Q: Why did my payment fail?

A: Payment failures may occur due to bank

restrictions or security verification. 

Please try another payment method or 

contact your bank.

6. After-Sales Service

Q: How do I request support or refund?

A: Please provide your order number and 

issue details. Our support team will 

respond within 1–3 business days.